If you don't know this kind of phone, check out the Youtube video - it is a useful work phone (not for heavy texters). The SIM card is untouched, meaning you need to break it out of the plastic frame, insert it, and register it online or in a Telus shop to select your phone number and prepaid plan. The phones come, of course, complete with their own chargers, but you can also charge them from a computer or any other USB charger.